Refund policy

Last updated: [LAST UPDATED DATE]

At [STORE NAME], we want you to shop with confidence. If something isn't right with your order, our support team is here to help. This policy explains when and how you can return an item, request a refund, or cancel an order.

Our [RETURN WINDOW] Day Guarantee

You have [RETURN WINDOW] days from the day you receive your order to request a return. To start a return, email us at [SUPPORT EMAIL] with your order number and the reason for the return. We'll reply with instructions and the address to send the item to.

Please don't send items back without contacting us first. Returns sent without approval, or sent to the manufacturer, can't be processed.

To be eligible for a return, the item must be:

  • Unused, unwashed, and in the same condition you received it
  • In its original packaging, with any tags still attached
  • Accompanied by your order number or proof of purchase

Requests made after the [RETURN WINDOW]-day period can't be accepted, so please reach out as soon as possible.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved.

Approved returns receive [REFUND TYPE: "a refund to the original payment method" OR "store credit"]. Refunds are processed within [REFUND PROCESSING DAYS] business days after we receive the item. Refunds can only be issued to the original payment method used for the purchase.

The refund covers the price paid for the item. Original shipping charges are non-refundable.

Return Shipping Costs

[RETURN SHIPPING: "Customers are responsible for return shipping costs." OR "We cover return shipping costs and will send you a prepaid label."]

We recommend using a trackable shipping service, since we can't be responsible for returns that are lost on the way back to us.

Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, or if we sent you the wrong item or size, contact us at [SUPPORT EMAIL] within [DAMAGE REPORT WINDOW] days of delivery. Please include your order number and clear photos or a short video showing the problem.

In these cases, you won't pay anything to fix the issue. Depending on the situation, we'll send a replacement or issue a full refund, including the original shipping cost.

Please note that product colors may look slightly different on different screens and devices. A small color variation isn't considered a defect.

Exchanges

[EXCHANGES: "To exchange an item for a different size or color, contact us at [SUPPORT EMAIL] and we'll help you arrange it." OR "We don't offer direct exchanges. Please return the original item and place a new order for the one you want."]

Order Cancellations

You can cancel your order free of charge within [CANCELLATION WINDOW] hours of placing it by emailing [SUPPORT EMAIL] with your order number. After that time, your order may already be processing and we may not be able to cancel it. If it has already shipped, you can follow the return process above once it arrives.

Address Errors

Please double-check your shipping address before completing your purchase. If you notice a mistake, contact us right away. We'll do our best to update it, but once an order has shipped, we can't change the address, and we can't offer a refund for orders delivered to an incorrect address entered at checkout.

Orders Marked as Delivered

If tracking shows your order was delivered to the address you provided but you haven't received it, please:

  1. Check around your property and with neighbors or your building's mailroom.
  2. Contact your local post office or the carrier.
  3. Email us at [SUPPORT EMAIL] within [DELIVERY CLAIM WINDOW] days of the delivery date.

We'll review each case and work with you and the carrier to find a solution.

Delayed Orders

We aim to deliver every order within the timeframes listed in our Shipping Policy. Occasionally, carriers experience delays that are outside our control. Orders that are trackable and still in transit can't be canceled or refunded, but if your order seems stuck or significantly delayed, contact us and we'll investigate with the carrier.

Late or Missing Refunds

If you haven't received your refund after we've confirmed it:

  1. Check your bank or card account again.
  2. Contact your card company or bank, since refunds can take some time to post.

If you've done this and still haven't received it, contact us at [SUPPORT EMAIL].

Contact Us

Questions about returns or refunds? We're happy to help.

  • Email: [SUPPORT EMAIL]
  • Phone: [PHONE NUMBER]
  • Hours: [SUPPORT HOURS AND TIME ZONE]
  • Return address (provided after your return is approved): [RETURN ADDRESS]