Shipping policy
Last updated: [LAST UPDATED DATE]
Thank you for shopping with [STORE NAME]. This policy explains how and when your order will be shipped.
Where We Ship
We currently ship to [SHIPPING COUNTRIES]. If your country isn't available at checkout, we aren't able to ship there yet.
Order Processing Time
Orders are processed within [PROCESSING TIME] business days after payment is confirmed. Orders aren't processed or shipped on weekends or holidays.
During sales, launches, or busy seasons, processing may take a little longer. If there's a significant delay, we'll contact you by email.
Shipping Times and Costs
Delivery times start once your order has shipped and depend on your location:
| Destination | Estimated delivery time | Cost |
|---|---|---|
| [REGION 1] | [DELIVERY TIME 1] business days | [SHIPPING COST 1] |
| [REGION 2] | [DELIVERY TIME 2] business days | [SHIPPING COST 2] |
[FREE SHIPPING: "Orders over [FREE SHIPPING MINIMUM] qualify for free shipping." OR remove this line]
Shipping costs are calculated and shown at checkout before you pay.
Delivery times are estimates, not guarantees. Carrier delays, weather, and high-volume periods can sometimes extend them.
Order Tracking
When your order ships, you'll receive a confirmation email with a tracking number. Tracking can take up to [TRACKING ACTIVATION TIME] to show updates after you receive it.
If your order includes multiple items, they may arrive in separate packages. Each package will have its own tracking number.
Customs, Duties, and Taxes
For international orders, your package may be subject to import duties, taxes, or customs fees charged by your country. [DUTIES: "These charges are the customer's responsibility and aren't included in our prices or shipping costs." OR "These charges are included in the price you pay at checkout."]
Shipping Address
Please make sure your shipping address is complete and correct before placing your order. We can't be responsible for orders delivered to an incorrect address entered at checkout. If you need to change your address, contact us as soon as possible, before your order ships.
Lost or Delayed Packages
If your tracking hasn't updated for several days or your order hasn't arrived within the estimated time, contact us at [SUPPORT EMAIL] with your order number. We'll look into it with the carrier and help you find a solution. For orders marked as delivered that you haven't received, please see our Return & Refund Policy.
Contact Us
- Email: [SUPPORT EMAIL]
- Phone: [PHONE NUMBER]
- Hours: [SUPPORT HOURS AND TIME ZONE]